Hotel Indigo Austin Downtown - University by IHG

My husband and I stayed at Hotel Indigo last weekend for a short weekend trip in Austin! We were very impressed with the size of the hotel rooms and how updated and nice they were. While we did enjoy our stay, we were very surprised to find out that Stubb’s BBQ directly across the street from the hotel has very loud music all throughout the weekend day and until 11pm at night. We were there on a Saturday night, so we’d expect some night life noise being downtown, however, we were shocked at how loud the music was. From the time we checked in until around 6pm, there was live rock music that would shake the room. The night concert went from 8pm-11pm, and was also very loud. Even with white noise and hotel supplied ear plugs, there is no way to avoid the volume of the concerts. While we did enjoy Hotel Indigo, we wouldn’t stay here again due to the location to the live music.

I travel quite often for my job, BUT I tend to avoid staying at any downtown hotel like the plague. However, I chose to step out of my comfort zone and try Hotel Indigo in Downtown Austin and fell in love. Completely changed my view of all the downtown headaches. First, the service is incredible and very attentive, love the Lavazza machine in the room. The restaurant had delicious burger and fries, would definitely recommend eating there at least once. Good exercise area and nice rooftop pool and bar area. It's no secret that Austin has a homeless issue (which I pray those in need receive help) but honestly the area did not have many like the reviews I had previously read. The doorman to the hotel was courteous and welcoming. The location is great for walking to local eateries like Stubb's across the street and others. My only suggestion is to add commentary somewhere regarding checking in with front desk to provide your license plate number if you order the parking fee when booking. I didn't know to do this (unless I somehow overlooked it) and unfortunately had issues exiting the parking garage each time and had to call for help. So those traveling, if you pay in advance for the parking garage be sure to give your info to the front desk. Thanks Hotel Indigo and your staff for an amazing stay and changing my perspective of downtown hotel stays!! I will definitely be back!

Staff are seriously incredible. Kez and Jonathan both helped to make this trip to Austin spectacular. Rooms are clean and tidy. I do wish I had a microwave in the unit, but for the price you can't ask for much more than we've got! Housekeeping and guest services alike deserve a mighty may raise.

Best part about this stay was The front desk agent, Jonathon. He was so attentive and so helpful, and extremely friendly. It’s always so refreshing to have somebody who’s friendly and it comes off so natural. The room was really nice, the only downside was the breakfast food. It tasted like food from a comfort inn. However, the valet was extremely friendly as well. And again shout out to Jonathon, I would stay again, just based off how friendly he was.

I have to say that in all honesty, while I am a long time IHG member and have stayed at a hotel Indigo before (and absolutely loved it.... probably one of my favorites of the IHG chain), I actually did not stay at this location. I booked a room here for my son but due to an issue booking through IHG and not the hotel, the staff was able to view and see what I was encountering and remedy the situation flawlessly! Because of their amazing and professional customer service I now look forward to my next trip to Austin and hope to meet the amazing staff face to face who assisted me a week ago last Sunday. Huge shout out to you Johnathan! Even with my busy schedule all week and this past weekend I did not forget your efforts and help! I wanted to make sure you got that 5 ⭐review you truly deserve! Thank you again and hope to stay there soon!

Went here with my wife for a weekend trip to Austin. The hotel and staff themselves were great. I appreciated that they were dog friendly and for where it is there was actually grass nearby for dogs. What knocked down the rating for me is you have to pay $45 to park at the hotel, I feel like they should include parking in the room price and not make it an extra step and payment once you get there.

Have had a wonderful stay here! The service in the restaurant has been so wonderful. Everyone is very sweet and attentive. Major shout out to my girl Vanessa who is just the absolute sweetest and makes an incredible espresso martini (separate shout out for that). Looking forward to staying here in the future!

Kristine made me super comfortable. I was dining alone but it didn’t feel like it with her around. She has a bright personality and contagious spirit. The drinks were amazing with conversation to match. She even remembered my name! I’d come back just for her.